Crisis Care Network

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What Our Customers Say:

Quote For us, the key benefit to use CCN is about having available immediately the specialized, trained care our associates need. Our robberies happen late at night and on weekends. The workers compensation system is not set up to address the associate's needs in this situation. Untrained doctors and counselors think it is best to keep associates out of work whereas CCN knows the best option for the associate in most cases it to continue working. Once an associate is put out of work by Workers Comp doctors, it takes months to years to get the claim resolved. Quote

-Director of Risk Management Nationwide Retailer

Best Practices in Critical Incident Response for the Workplace - On Site

On Site Program Summary

The onsite program covers trends in the nature and frequency of critical incidents in the workplace, how to incorporate psychological first aid principles in response to organizations, individuals, and workgroups, how to organize response to incidents in the workplace, exercising cultural competency in the context of response to mass disasters, and how to promote resiliency and self care. This program covers:

Overview of trends in the occurrence of critical incidents
Understanding how to serve in a consulting role
Organizing response to incidents in the workplace
Mass disaster and cultural competency
Promoting resiliency and self care

Typical Agenda

8:00-8:30	Registration
8:30-9:00	Welcome and Opening Remarks
9:00-10:30	Prevalence of Critical Incidents and Introduction to Psychological First Aid Principles
10:30-10:45	Break
10:45-12:00	Small and Large Group Briefing Training and Exercises
12:00-1:00	Lunch
1:00 - 3:00	Small and Large Group Briefing Exercises Continued
3:00-3:15	Break
3:15-4:00	Mass Disaster and Cultural Competency
4:00 - 4:30	Promoting Personal Resiliency

Objectives

Attendees completing this course will:

Know how to effectively and professionally manage a consulting relationship with an employer seeking critical incident response services.
Know what to avoid in the delivery of critical incident response services.
Understand how to conduct on site critical incident response services including small and large group briefings for employees.
Understand how to provide organizational consultation with respect to critical incidents.
Recognize key issues in planning a large scale response to critical incidents in the workplace.
Effectively apply Psychological First Aid (PFA) principles in an organizational setting.
Understand how to work as part of a multi-disciplinary incident response team.
Exercise cultural competence in the delivery of critical incident response.
Understand how to manage confidential information while assisting individuals at the request of their employer.