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Traumatic Stress Reactions Large Group Briefing CCN Holiday Card 2012 Coping Self-Efficacy Psychological First Aid Guidelines for the WorkplaceWhat Our Customers Say:
As director of vendor relations for the past 10 years, I have had the opportunity to conduct quality audits for a variety of organizations. What stands out to me as I review the work done by CCN is a commitment to quality and a passion for doing it right at all levels of the organization. Thanks to you and your staff for all the hard work on our behalf and congratulations on an outstanding mark on this year’s audit!
-EAP Auditor
Defusing Threatening People
Oct 07 2011
Hostile and threatening people typically feel unfairly treated and usually do not feel heard or adequately understood. This can aggravate an already delicate situation. CCN Chairman, Bruce Blythe, describes a three-step, take and use, approach to defuse threatening and hostile individuals. This method is not only valuable in the workplace, but has been proven to be successful outside of the workplace as well.