Defusing Threatening People
Oct 07 2011
Hostile and threatening people typically feel unfairly treated and usually do not feel heard or adequately understood. This can aggravate an already delicate situation. CCN Chairman, Bruce Blythe, describes a three-step, take and use, approach to defuse threatening and hostile individuals. This method is not only valuable in the workplace, but has been proven to be successful outside of the workplace as well.