Best Practices in Critical Incident Response for the Workplace - On Site

On Site Program Summary

The onsite program covers trends in the nature and frequency of critical incidents in the workplace, how to incorporate psychological first aid principles in response to organizations, individuals, and workgroups, how to organize response to incidents in the workplace, exercising cultural competency in the context of response to mass disasters, and how to promote resiliency and self care. This program covers:
  • Overview of trends in the occurrence of critical incidents
  • Understanding how to serve in a consulting role
  • Organizing response to incidents in the workplace
  • Mass disaster and cultural competency
  • Promoting resiliency and self care

Typical Agenda

8:00-8:30 Registration
8:30-9:00 Welcome and Opening Remarks
9:00-10:30 Prevalence of Critical Incidents and Introduction to Psychological First Aid Principles
10:30-10:45 Break
10:45-12:00 Small and Large Group Briefing Training and Exercises
12:00-1:00 Lunch
1:00 - 3:00 Small and Large Group Briefing Exercises Continued
3:00-3:15 Break
3:15-4:00 Mass Disaster and Cultural Competency
4:00 - 5:00 Promoting Personal Resiliency


Attendees completing this course will:
  • Recognize the latest research and best practices in critical incident response
  • Demonstrate how to effectively and professionally manage a consulting relationship with an employer seeking critical incident response services.
  • Demonstrate how to conduct on site critical incident response services including management consultation, small and large group briefings, and 1:1 supportive interactions for employees.
  • Demonstrate how to deliver critical incident response services with understanding of corporate culture, business objectives, and risk management features.
  • Practice CIR services that support individual and organizational resiliency in functional terms such as return to work and productivity.
  • Practice psycho-education applicable to the immediate aftermath of a critical incident.
  • Demonstrate how to effectively apply Psychological First Aid (PFA) principles in an organizational setting.
  • Demonstrate how to work within 3rd party relationships and with multiple stake-holders.
  • Exercise cultural competence in the delivery of critical incident response.
  • Identify ethical/legal/confidentiality standards applicable to critical incident response.
  • Recognize a phase-sensitive response to mass disasters
  • Promote self-care for CIR responders

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